A chatbot (also known as a talkbot, chatterbot, Bot, IM bot, interactive agent, or Artificial Conversational Entity) is a computer program which conducts a conversation via auditory or textual methods. Such programs are often designed to convincingly simulate how a human would behave as a conversational partner, thereby passing the Turing test. Chatbots are typically used in dialog systems for various practical purposes including customer service or information acquisition. Some chatterbots use sophisticated natural language processing systems, but many simpler systems scan for keywords within the input, then pull a reply with the most matching keywords, or the most similar wording pattern, from a database. Chatbots are computer programmed conversational interfaces which is incorporated on the website or mobile (app) platform or on social messaging platforms such as Facebook Messenger to simulate a natural conversation with people in textual or auditory manner. Chatbots have been around since half a century., A Programmed bot named ‘Eliza chatbot’ was used to simulate a psychotherapist in 1966. Chatbots are¬† now getting more traction due to resultant behaviour of consumer where messaging apps are the first port of call for most conversations. Chatbot serves a perfect platform as 6 out of the top 10 mobile apps are messaging apps and chatbots can live on messaging apps. Although chatbot technology is still in its nascent stages and used to address quick preliminary questions, complaint resolution, executing search requests etc, they can do much more by leveraging the power of AI (artificial intelligence). Chatbot development in India is at its preliminary stages as majority of the chatbot builders are busy conceptualizing its utility¬† in the Indian market.No tags for this post.

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